Mix and Match

Shipping policy

Shipping Policy – United Kingdom

1. Processing & Dispatch
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or UK public holidays will be processed the next business day.

2. Shipping Rates & Delivery Times

 UK Standard Shipping: £ [insert amount] and delivery is typically within 3–7 business days after dispatch.
 Free Shipping: Available on orders over £ [insert threshold] (UK only).
 Express Shipping: Available at checkout for an additional cost (delivery within 1–2 business days to most UK addresses).
 Please note: delivery times may vary in remote locations or during high-volume periods.

3. Carriers & Tracking
We use trusted carriers (e.g., DPD, UPS, Royal Mail) to deliver your order. Once your order has been dispatched, you will receive an email with a tracking number so you can monitor your parcel.

4. Duties, Taxes & Import Charges
For deliveries within the UK, all taxes (including UK VAT) are included at checkout. For deliveries outside the UK (if applicable), duties, taxes or import charges may apply and are the responsibility of the recipient.

5. Delivery Address & Lost Parcels
Please ensure your delivery address is complete and accurate. We cannot deliver to PO Boxes or military addresses. If a parcel is returned to us because of an incorrect address or non-collection, any additional shipping costs will be your responsibility.

6. Problems with Delivery
If your parcel is lost, delayed, or arrives damaged, please contact us at [insert email address] with your order number and any relevant photos. We will liaise with the carrier on your behalf.

7. Returns & Exchanges
Please refer to our separate Returns & Exchanges policy for information on how to return items from the UK, time-limits, condition of goods, refund times etc.

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If you like, I can prepare a UK-specific PDF version of this shipping policy (branded with your store name) that you can publish on your website. Would you like me to create that?